Omni Customer Support

Omni Customer Support allows you to improve the quality of your customer support The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution It allows new staff to be immediately productive without a costly investment of learning all the known support issues It enables you to track the problem areas of your product so you can see what areas need improvement in the next release Why Omni Customer Support? Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues. As the number of issues increases, the harder it is to find the right issue from the hundreds or thousands of other issues. A linear search of the issues is not going to work. You want to find the most relevant issues, so the results need to be ranked accordingly. This is what Omni Customer Support does, because it is built around a search engine. Omni Customer Support is licensed as shareware, the cost of the registered version is $69.00 and full download size is 2.13 MB. You can download a free version of Omni Customer Support by following download link at Free Downloads section of this page. Omni Customer Support is developed or distributed by Omni Customer Support and is listed under business::other.

Software Screen Shot

Create a searchable knowledge base to improve customer support

Related Software

search engine technology customer support issues searchable knowledge base costly investment linear search relevant issue relevant issues problem areas omni saving time support staff

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Publisher:

Omni Customer Support

Cost:

$69.00

License Type:

Commercial

File Size:

2.13 MB

Release Date:

11/27/2007

Platform: XP, Windows 2000, Windows 2003, Windows Tablet PC Edition 2005, Windows Media Center Edition 2005, Vista

Keywords: base support software knowledge customer

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